Privacy Policy

General information on data security

The protection of your personal data is very important to us. We implement appropriate technical and organizational measures to protect your data against manipulation, loss, destruction, or unauthorized access.

For security reasons and to protect the transmission of confidential content (e.g. inquiries or orders), this website uses SSL or TLS encryption. A secure connection can be recognized by the “https://” prefix in your browser’s address bar.

We reserve the right to continuously adapt these security measures in line with technological developments.

Controller

The controller responsible for data processing on this website is:

VITALE TILES AG
Landstrasse 2a
8754 Netstal
Switzerland
E-mail: info@vitaletiles.ch
Phone: +41 (0)55 640 80 31

Collection and processing of personal data

We process personal data only to the extent necessary to provide a functional website as well as our content and services.

Personal data includes all data that can identify you personally (e.g. name, address, email address, payment data).

Data processing in connection with orders

When you place an order in our online shop, we process the data you provide for the purpose of fulfilling the contract.

This includes in particular:

  • First and last name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment information

This data is used for order processing, delivery, and handling any related inquiries.

Data sharing

Your data will only be shared with third parties to the extent necessary for contract fulfillment, for example with:

  • Shipping service providers

  • Payment providers

  • IT and hosting service providers

Our website is operated and technically managed with the support of the following IT service provider:
Nuvola Solutions – https://nuvolasolutions.ch/

No further data transfer will take place without your explicit consent.

Storage and deletion

Your personal data will only be stored for as long as necessary to fulfill the respective purposes or as required by law.

Information on data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the controller is located outside the European Economic Area or Switzerland, data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.

Google Analytics uses so-called “cookies”, which are text files stored on your device that enable an analysis of your use of the website.

The information generated by the cookie about your use of this website (including the anonymized IP address) is usually transmitted to a Google server and stored there.

Google Analytics is used exclusively with the extension “_anonymizeIp()” to ensure anonymization of IP addresses.

Google uses this information on behalf of the website operator to evaluate website usage and compile reports (Art. 6 para. 1 lit. f GDPR).

You can prevent data collection by adjusting your cookie settings or by using the browser plugin:
https://tools.google.com/dlpage/gaoptout

Use of reCAPTCHA

To protect your inquiries via forms, we use Google reCAPTCHA. This service is used to determine whether input is made by a human or by automated processing.

In this context, data such as IP address and user behavior may be transmitted to Google.

Changes

We reserve the right to modify this privacy policy at any time.

Cookies

Our website uses cookies. Cookies are small text files stored on your device.

We use:

  • technically necessary cookies

  • analytics and marketing cookies (only with consent)

Management is handled via our cookie consent tool.

Rights of data subjects

You have the right to:

  • access your stored data

  • correct inaccurate data

  • request deletion of your data

  • restrict processing

  • object to processing

  • request data portability

To exercise your rights, simply send an email to: info@vitaletiles.ch