The business transaction and delivery are carried out exclusively in accordance with these General Terms and Conditions, based on the offers on the online store page of the VITALE TILES brand https://vitaletiles.ch. The inclusion of the customer's own terms and conditions is hereby objected to, unless otherwise agreed.

A consumer (customer) is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of their independent professional or commercial activity when entering into a legal transaction.

The following terms and conditions also apply exclusively if VITALE TILES AG(seller) carries out the delivery and service without reservation in the knowledge of conflicting or deviating terms and conditions. VITALE TILES AG also reserves the right to refuse orders without giving reasons.

All information about the goods that the customer receives during the ordering process is non-binding. We reserve the right to make changes in design and technology that do not change or improve the functionality of the products, as well as erroneous descriptions, illustrations and price quotations. Information about promotions is only valid while stocks last.

Orders from VITALE TILES AG can be placed as a guest and do not require a customer account. When entering personal data required for delivery, the customer is responsible for ensuring that all information provided is truthful and complete. This data is used exclusively for the processing of the contract and will not be disclosed to third parties, except to logistics and shipping partners where necessary for the delivery.

The customer is required to provide a valid email address and to ensure that they can be reached at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller can be received.

Customers may place orders either directly via the VITALE TILES AG online shop or request a quotation using the quotation button or contact form.

Conclusion of Contract in the Online Shop
When placing an order via the online shop, after entering their personal details and clicking the button that completes the ordering process (“order” or equivalent wording), the customer submits a binding offer to enter into a purchase contract for the goods contained in the shopping cart.

The contract is concluded only upon the express acceptance of the order by VITALE TILES AG. Acceptance generally takes place by means of an order confirmation sent by email or by dispatch of the goods.

VITALE TILES AG reserves the right to reject orders without stating reasons, in particular in the event of pricing errors, unavailable goods or justified doubts regarding the customer’s ability to pay.

Cancellations and Changes
Once a binding order has been submitted, cancellation or modification by the customer is generally no longer possible. A cancellation may only be made with the express consent of VITALE TILES AG.

If the customer requests a cancellation, VITALE TILES AG may charge any costs already incurred as well as a reasonable administrative fee. This applies in particular where an order has already been placed with the supplier or where the goods are already in production.

Specially Ordered and Custom-Made Goods
For goods specifically ordered, procured, cut to size or manufactured for the customer, cancellation is excluded once the corresponding order has been placed with the manufacturer or supplier.

The ordered products can only be delivered to an address in Switzerland or Lichtenstein. Provided that the goods are in stock, the products will be delivered immediately after receipt of payment to the delivery address provided by the customer. The customer will receive an order confirmation by e-mail after receipt of payment. If the product is not in stock, the customer will be informed by e-mail. The liability of VITALE TILES AG ends with the takeover of the goods by the carrier. The shipping costs are covered by VITALE TILES AG from a certain amount. The delivery times are the working days specified in the article. In the event of delays caused by the postal service, VITALE TILES AG reserves the right to pay for them.

If a product is no longer available after the order has been received, the customer will be informed and the item will be canceled from the order. If the customer wishes to purchase an alternative item, a new order must be placed. If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment.

The delivery periods stated in the online shop, in quotations or in order confirmations are indicative, unless a binding delivery date has been expressly agreed in writing. VITALE TILES AG makes every reasonable effort to comply with the stated delivery times and to inform the customer as early as possible in the event of foreseeable delays.

Delivery delays may arise in particular due to production delays, supply shortages at the manufacturer, transport or customs delays, force majeure, official measures, strikes, operational disruptions, incorrect or delayed deliveries by suppliers, as well as other circumstances outside the direct control of VITALE TILES AG. VITALE TILES AG accepts no liability for such delays not caused by its own fault, nor for any resulting consequential costs, in particular costs for tradespeople, construction delays, loss of use, postponement of deadlines or other indirect damages.

The customer’s statutory rights remain reserved. In particular, in the event of a substantial delivery delay, the customer is entitled to set VITALE TILES AG a reasonable grace period for delivery. Claims for damages shall only exist insofar as VITALE TILES AG has caused the delay intentionally or through gross negligence, or where mandatory statutory provisions provide otherwise.

For orders of large formats measuring 120x240 cm and above, the customer must ensure that a suitable unloading option is available at the delivery location, in particular by means of a forklift or comparable suitable equipment.
If proper unloading at the time of delivery is not possible because no suitable unloading option is available, VITALE TILES AG reserves the right to postpone the delivery, arrange for a crane truck, special transport or other suitable equipment, or return the goods to a warehouse. Any additional costs arising from this shall be borne by the customer.
Alternatively, the goods may be collected, by prior arrangement, from the warehouse designated by VITALE TILES AG. In this case, the customer is solely responsible for providing a suitable vehicle, proper loading, safe transport, and adequate securing of the load. 

VITALE TILES AG grants the customer the right to return the goods within a period of 7 days from receipt of the goods if the products are defective. The goods must be checked immediately upon receipt. Complaints or returns can only be considered within the 7-day period. The customer can withdraw from the contract by returning the goods to the seller.

The prerequisite for exercising the right of return is that the returned goods are in an undamaged, unused, clean, functional and complete condition.

The customer bears the costs of the return shipment. The goods must be returned in their original, undamaged packaging and VITALE TILES AG customer service must be contacted in writing in advance. The same rules apply to an exchange of goods.

If the goods are shipped and the buyer returns the delivery, an expense fee of 10% of the order value will be charged, which will be subtracted directly from the credit note. This fee does not apply to an exchange due to the size of the product, which is due to an error by VITALE TILES. There is no right of return for clearance items (only while stocks last), sale/discounted products, or for pre-order items that are produced specifically for an end customer.

If VITALE TILES AG makes a wrong delivery of a product, the return postage will be refunded to the customer. For properly returned goods, no further costs that may have been incurred will be reimbursed.

All returns must be registered with VITALE TILES AG. The return address may vary depending on the item that needs to be returned. You will receive this information when you contact VITALE TILES AG. Returns that are not registered and confirmed by VITALE TILES AG in advance will generate additional costs that will be charged to our external storage partner. These costs must be covered by the buyer.

For all products offered by VITALE TILES AG, the warranty period is 12 months from the order date. In the event of a complaint / warranty claim, the manufacturer or importer will decide whether or not it is a warranty case. If the customer is responsible for the defects in the goods, for example due to careless handling, unauthorised repair attempts or incorrect installation, the guarantee does not apply.

In the event of product defects, the seller grants the customer the right to exchange the goods. The customer returns the goods at their own expense and with prior written notification to VITALE TILES AG E-Mail.

For orders in the online store of VITALE TILES AG, the prices listed in the offer at the time of the orders apply. The prices quoted are final prices, i.e. they include the applicable statutory value added tax. All prices are in Swiss francs.

The customer has various payment options available:

1. Prepayment, due immediately after purchase (transfer to the seller's bank account). The amount should be paid within a maximum of 30 days. After this period, VITALE TILES AG reserves the right to cancel the order.

2. Debit / credit card: The ordered goods will always be shipped immediately after the payment has been credited.

3. TWINT: The ordered goods will always be shipped immediately after the payment has been credited.

4. Apple Pay / Google Pay: The ordered goods will always be shipped immediately after the payment has been credited.
 
5. Postfinance / Postcard: The ordered goods will always be shipped immediately after the payment has been credited.

6. PayPal: The ordered goods will always be shipped immediately after the payment has been credited.

7. Free of charge: Depending on the number of samples and the object, you can order samples from us free of charge by email.

In exceptional cases, the goods can be purchased on account. This option or other payment terms can be arranged separately between the seller and the customer. The payment period is usually 10 days from the customer's receipt of the invoice. If payment is not made within 10 days of the due date, the customer will be in default and will receive a reminder by email.

Vitale Tiles offers customers the opportunity to receive up to four samples delivered to their home free of charge. This offer is valid once per customer. In the event of multiple sample orders, VITALE TILES reserves the right to cancel additional orders and, if necessary, to check the customer accounts. Please note that this offer is only valid for the first sample order and is intended to help our customers make an informed decision when choosing their tiles.

If time limits are specified as working days, this includes all weekdays except Saturdays, Sundays and public holidays.

In accordance with the Swiss Data Protection Act, VITALE TILES AG does not disclose customer data to third parties and uses customer data exclusively for regular business operations.